Delivery

This page explains how delivery works for orders placed in the Gelllez Shop.

Where we deliver

Right now the Gelllez Shop delivers within Nigeria only. Delivery to other countries is not available yet.

What delivery costs

Delivery is charged once per order, however many items you buy, and the fee depends on the state you are delivering to. Choose your state at checkout and the exact fee is shown before you pay, so there are no surprises. We may not deliver to every state yet; states we do not serve are marked as not available at checkout.

How your order is handled

• When you check out, the items are held for you for 60 minutes while you pay. If payment is not completed in that time, the order is cancelled automatically and the items go back on sale.
• We prepare your order once your payment is confirmed. You will receive a confirmation email straight away.
• When your order is dispatched we email you again, with courier or tracking details when we have them.
• When it is marked as delivered we send a final email. You can also see the status of every order under My account, or through the private link in your emails.

Delivery times

Delivery time depends on where you are and the courier used. We do not promise a fixed number of days, but we will tell you as soon as your order ships. If you need a particular date, email support@gelllez.com before you order.

Getting delivery right

• Please give a full street address, town and state, and a phone number the courier can reach.
• If a delivery fails because of an incorrect address or because nobody could be reached, email us and we will help arrange another attempt. Extra delivery charges may apply.
• Please check your parcel when it arrives. If something is damaged or missing, follow our Returns & Refunds policy.

Contact

Questions about an order? Email support@gelllez.com and include your order number.