GelllezBook a secure remote session with a Gelllez technician, or a field visit to your office or business premises. Pick a time on the calendar and get the confirmation by email.
Most problems are fixed remotely in one session. When hands are needed, a technician comes to your business.
Not on the list? Choose “Something else” when you book and describe it.
Choose a free hour on the calendar. You get a confirmation email, a calendar invitation and your secure video link straight away.
Join from the computer with the problem. Your technician introduces themselves by name; no app to install for the call.
You share your screen when you are ready and can stop at any time. Nothing changes on your computer without your permission.
We fix what can be fixed in the session and explain any next step, such as a part or a visit, with the price first.
Choose a 2-hour arrival window and give the business address and an on-site contact.
Gelllez support calls you to confirm the business, the address and the problem before anything is confirmed.
Your confirmation email shows the technician’s name and a 6-digit visit code.
The technician wears a Gelllez staff ID card and tells you the code at the door. No code, no entry.
Your on-site contact stays for the visit. Anything that needs a workshop or a part is agreed with you first.
Every field visit is arranged through Gelllez support, never directly with a technician, so there is always a record of who is visiting, where and when.
When a laptop needs to come to our workshop, or a replacement part, router or accessory has to reach your business, Gelllez arranges the delivery with G-Ride Mobility, our partner for electronics delivery. We always agree the pick-up, drop-off and cost with you before anything is moved.
Remote sessions are confirmed straight away. Field visits are held for you and confirmed after a short call from Gelllez support.
To protect our staff. Our technicians only go to offices and other business premises, where there is a registered business and an on-site contact we have spoken to. If an address turns out to be a home, the technician will not go in. For home computers, a remote session fixes most problems.
Ibadan, Oyo State, today. You can also request a visit in Lagos, Abuja or another Nigerian city: when we call to verify the request we tell you honestly whether a technician can come. Remote sessions work anywhere in Nigeria.
Booking is free and no payment is taken on this page. Your technician agrees the price with you before any paid work starts, and nothing is charged without your agreement.
No. Gelllez will never ask for your passwords, bank details or one-time codes. If you need to type a password during a session, you type it yourself. If anyone claiming to be from Gelllez asks for one, end the call and email support@gelllez.com.
The computer with the problem, a working internet connection (a phone hotspot is fine) and about an hour. If the computer cannot get online at all, join from your phone and we will start from there or recommend a visit.
Yes. Every confirmation email has a private link to change the time or cancel. A new time for a field visit is confirmed again by phone.
Bookings are Monday to Friday, 9am to 5pm Lagos time. For something urgent outside those hours, email support@gelllez.com and we will reply as soon as we can.