IT help desk
First-line support for your staff or customers, with clear escalation to your team.
- Password resets (with identity checks)
- Software troubleshooting
- Network issues
- Remote desktop help
- Ticket escalation
Gelllez Gelllez Contact Center · now onboarding
Business & IT support — powered by Nigerian talent + AI.
Professional agents trained in IT, customer service, e-commerce and real estate operations, working alongside an AI virtual agent — so every call, chat and email gets a fast, friendly answer in your business's name.
- People + AI, working together
- Simple monthly plans
- Every call logged
We're onboarding our first clients.Join the pilot — no long contract.
What we offer
Support for every part of your customer journey.
Pick one service or combine several. Agents follow your scripts, use your tools and escalate the way you want.
Technical support
Product and SaaS support that keeps customers moving and your engineers focused.
- SaaS onboarding
- Tier 1 API support
- Bug reporting
- Product troubleshooting
E-commerce support
For online stores and Shopify / Amazon sellers who can’t answer every message themselves.
- Order tracking
- Customer enquiries
- Product listing
- Inventory updates
Real estate support
Keep the pipeline full so agents spend their time on viewings and closings.
- Outbound calls (compliant lists only)
- Lead qualification
- CRM updates
- Appointment scheduling
Customer service outsourcing
Your customer line, answered in your name, by people trained on your scripts.
- Inbound calls
- Billing enquiries
- Complaint resolution
- Live chat & email support
AI-assisted support
An AI virtual agent handles routine calls so people handle the ones that matter.
- AI virtual receptionist
- Smart call routing
- Call summaries & transcripts
- Missed-call log for owners
Why choose Gelllez
The warmth of people. The speed of AI.
People plus AI
The AI answers instantly and takes routine questions; trained agents step in for anything complex, sensitive or high-value.
Strong English, fair cost
Nigerian talent with excellent English at a fraction of in-house or onshore call-centre costs.
Your scripts, your brand
Agents answer in your business’s name, follow your scripts and escalate exactly the way you want.
Nothing slips through
Every call is logged — who called, when and what they needed — with call-back tracking you can see any time.
Clear monthly plans
Simple subscriptions with included call volume. No long contracts during the pilot.
Privacy taken seriously
Identity checks before account changes, data handled under Nigeria’s data protection law, and no card or PIN details taken on calls.
Pricing
Simple plans for Nigerian and international businesses.
Want to hear the AI first? Talk to Gelly, the virtual agent on Gelllez's own support line.
Starter
₦50,000/month
100 calls
- Basic customer support
- Business-hours coverage
- Call log & message alerts
Growth
₦120,000/month
300 calls
- IT + customer service support
- Extended hours
- Weekly call report
Enterprise
₦250,000/month
800 calls
- Dedicated agent
- Priority escalation
- Monthly quality review
Planned launch prices during our pilot. Final scope, hours and price are confirmed in writing before anything is charged.
Find your plan — and compare it with hiring in-house
Recommended planGrowth
₦120,000 /month
- In-house estimate1 agent + 30% overhead
- ₦195,000/mo
- Potential saving
- ₦75,000/mo
How it works
From sign-up to your first answered call.
We set everything up with you, then keep you informed with call logs, reports and quality reviews.
- 01
Choose a plan
Pick the plan that matches your call volume — or ask us to recommend one.
- 02
Share your business
Send your scripts, FAQs, prices, opening hours and how you want calls escalated.
- 03
We set up your line
We configure your phone menu, the AI virtual agent and your call log.
- 04
Agent assigned
A trained agent learns your business and starts handling your calls.
- 05
Reports & reviews
You see every call in your log, plus regular reports and quality reviews.
Client login
See every call answered for your business — who called, when, what they needed — and mark who you've called back.
Open your call logAgent login
The Gelllez agent workspace — ticket queue, call notes and daily reports — opens to our first agents as they join the team.
We're hiring agents: apply nowIndustries we support
- Fintech
- E-commerce & Shopify sellers
- Amazon sellers
- U.S. realtors
- Tech startups & SaaS
- Logistics
- Clinics & pharmacies
- Professional services
Works with your tools
- Your phone line or a Gelllez number
- Email & live chat
- WhatsApp (planned)
- HubSpot / Zoho CRM (on request)
- Freshdesk / Zendesk (on request)
Start your support plan
Tell us about your business.
Share what you need and roughly how many calls you get. We'll recommend a plan, confirm your hours and set up your line — usually within a week.
support@gelllez.comFrequently asked
Before you start.
Do you offer 24/7 coverage?
We are onboarding our first clients now. Business-hours coverage is available on every plan, extended hours on Growth and Professional, and round-the-clock coverage is arranged with Enterprise and Dedicated-agent clients as our team grows. We confirm your coverage hours in writing before you start.
Can you make outbound calls to U.S. leads?
Yes, for real estate and similar work — but only to lists you have the right to call. U.S. telemarketing rules (the TCPA and the National Do Not Call Registry) apply, so we work from consented or scrubbed lists and keep call records.
How do you keep our customers’ data safe?
Agents verify a caller’s identity before any account change (such as a password reset), never take card numbers or PINs on calls, and work only in the tools you give them access to. Personal data is handled under Nigeria’s Data Protection Act; we can sign a data processing agreement on request.
What happens to calls we miss today?
Every call to your Gelllez line is answered and logged — who called, when and what they needed — even if they hang up. You see them all in your private call log and can mark each one as called back.
Can I start small?
Yes. Many businesses start on the Starter plan and move up as call volume grows. During the pilot there is no long contract.