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Customer Support Agent

Answer calls, chats and emails for Gelllez Contact Center clients in Nigeria and abroad: IT help desk, customer service, e-commerce and real estate support, working alongside our AI virtual agent.

Remote within Nigeria, or our Ibadan office Full-time or part-time

About the role

  • Handle inbound calls, live chats and emails in each client’s name, following their scripts
  • Solve first-line IT problems, always completing identity checks before any account change
  • Answer order, billing and product questions for online stores and service businesses
  • Qualify real estate leads and book appointments, following U.S. calling rules
  • Log every contact in the client’s ticketing system or CRM, and escalate clearly when needed
  • Call back missed callers from the Gelllez call log and submit a short daily report

What we're looking for

  • Excellent spoken and written English, with a clear, friendly phone manner
  • At least one year in customer service, a call centre, IT support or sales (strong graduates are welcome to apply)
  • Confident with computers, email and web tools such as Google Workspace or Microsoft 365
  • For remote work: a reliable internet connection, power backup, a quiet space and a headset
  • Able to work shifts, including some evenings and weekends for international clients
  • Honest, patient and careful with people’s personal information

Good to know

  • You complete our two-week agent training programme before taking live calls alone.
  • Shift patterns depend on the clients you support; some cover U.S. time zones.
  • Pay is competitive and discussed with shortlisted candidates.
  • We are hiring our first agents as Gelllez Contact Center launches.

Terms for the role are discussed with shortlisted candidates. Gelllez welcomes applicants of all backgrounds.