Customer Support Agent

• Remote (Nigeria)
• Full-time / Part-time
• Entry level
• Posted 8 days ago

Answer calls, chats and emails for Gelllez Contact Center clients in Nigeria and abroad: IT help desk, customer service, e-commerce and real estate support, working alongside our AI virtual agent.

Responsibilities

• Handle inbound calls, live chats and emails in each client’s name, following their scripts
• Solve first-line IT problems, always completing identity checks before any account change
• Answer order, billing and product questions for online stores and service businesses
• Qualify real estate leads and book appointments, following U.S. calling rules
• Log every contact in the client’s ticketing system or CRM, and escalate clearly when needed
• Call back missed callers from the Gelllez call log and submit a short daily report

Requirements

• Excellent spoken and written English, with a clear, friendly phone manner
• At least one year in customer service, a call centre, IT support or sales (strong graduates are welcome to apply)
• Confident with computers, email and web tools such as Google Workspace or Microsoft 365
• For remote work: a reliable internet connection, power backup, a quiet space and a headset
• Able to work shifts, including some evenings and weekends for international clients
• Honest, patient and careful with people’s personal information

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